Contact and booking

Two ways in

A telephone number and a scheduling page. No form, no email address, nothing on this site that collects anything about you.

Telephone (617) 340-2816 Answered 24/7. Have the model number to hand. Scheduling page Pick a slot The same diary the phone books into. It opens on our scheduler.

Practical

Hours: 8:00 am – 8:00 pm, seven days
Service call: Flat $95, credited against the repair
Covering: Weston Center, Kendal Green, Silver Hill, Hastings

Before you ring

Four things that save a second visit

Model and serial from the plate behind the kick panel or inside the door frame
What the appliance does and does not do, in the order it happens
Any code on the display, exactly as it reads
For a hood: where the duct goes and roughly how far it runs

Screwdrivers, nut drivers, a wire brush and slip-joint pliers laid out on a towel with hinge brackets, bolts and washers

Afterwards

What callers said afterwards

4.9out of 5, from 1211 reviews

An induction element buzzed loudly at medium power. The coil mounting had loosened and was resonating against the frame. He shimmed and retorqued it, and it is barely audible now.
Dashiell R. — Kendal Green
One burner on the 48 inch lit noticeably slower than the rest every morning. The electrode was cracked and arcing to the pan support. New electrode and a port clean, and it lights with the others now.
Alistair B. — Weston Center
An error code kept returning after every power cycle. It was a latch switch failing intermittently rather than the board two other people had told me to replace. That saved a great deal.
Cordell F. — Hastings

No form appears anywhere on this site, and no email address is published. If neither the telephone nor the scheduling page suits, ringing at a quieter hour is the only other option we have.